Refund policy

This is a courtesy translation. Only the German Rückerstattung page is legally binding.

1. Today: CronLoom is free

CronLoom is free during early access. You pay nothing, we hold no payment details, and there is nothing to refund. Your free account does not turn into a paid plan by itself (terms, clauses 4 and 5).

The clauses below apply once paid plans start.

2. Who sells paid plans

You buy paid plans from our reseller (merchant of record). The reseller is the seller on your invoice, takes the payment and the VAT, and pays out refunds. The service itself is provided by Sprint Zero UG (haftungsbeschränkt) (imprint).

Before you order, the checkout names the reseller and shows the final price.

3. 14 days, full refund

If CronLoom is not for you, write to us within 14 days of your first payment for a plan. We refund that payment in full. The same applies within 14 days after an annual plan renews.

You do not need to give a reason, and it does not matter how much you have used CronLoom in that time. This applies to everyone, whether you use CronLoom for work or privately.

Monthly renewals are not refunded. You can cancel at any time, and no further payment is taken (clause 4).

The paid plan ends with the refund. You can export your data at any time (terms, clause 8).

4. Cancelling a paid plan

You can cancel a paid plan at any time, with the cancellation button or by email to thomas@cronloom.io. It then does not renew, and you keep access until the end of the period you have paid for.

An annual plan first runs for one year. After that it continues for an indefinite period and is still billed a year in advance. From then on you can cancel it at any time with one month's notice. We refund the prepaid share for the full months after the cancellation takes effect.

Apart from that, the rest of a paid period is refunded only within the 14 days in clause 3.

5. If we end your plan

If we end your paid plan before the end of a period you have already paid for, for example because we stop offering CronLoom, we refund the part of the price for the time that is left.

6. Your statutory rights

If you are a consumer, you also have a statutory right of withdrawal of 14 days. The details are in the withdrawal instructions (in German). You can also withdraw with the withdrawal function.

This policy adds to your statutory rights and does not limit them. Where the law gives you more, the law applies. That includes your rights if CronLoom does not work as agreed.

7. How to get your money back

Write to thomas@cronloom.io, ideally from the email address of your CronLoom account.

The reseller pays the refund back to the payment method you used, within 14 days of its approval.